If you’ve been to Genting Highlands, you’d know very well that the prices there are steeper compared to in KL. However, if you buy gold in Genting, it’s apparently quite the opposite because you can get it for much cheaper!

A report by Ipub One showed that a popular jewellery brand has allegedly been selling their goods at some seriously inflated pricing between locations, where it was reported that they sold one same pendant for RM1,000 less in Genting Highlands as compared to Cheras.

One commenter said, “I am expecting this news to explode. The store has been deceiving customers. My friend A, went to the branch in Genting Highland and bought a pendant. After three weeks, my friend B went to the branch in Cheras Selatan and bought the same pendant in the same style but the price difference was nearly RM1,000.”

The user continued, “Friend A and Friend B then took the bill to the branch in Cheras Selatan and clarified multiple times. The staff said, ‘That’s the price I have, I have no idea why the price in Genting is so cheap. Maybe they want to pull customers?’ (It’s very unprofessional and they can’t explain the price difference over one item).”

“I was really angry and called the headquarters for an explanation. Their response was that the branch in Cheras Selatan was wrong and accidentally issued the wrong bill. Did they try to swallow the extra money? This is serious commercial fraud, especially since buying gold is an investment and they’re deceiving customers,” the commenter explained.

Pictures of the receipts were also posted, showing that while the Genting outlet priced their pendant based on the amount of gold, the Cheras store apparently sold their pendant at a set unit price. The dates between the receipts only differ by three weeks. 

Reportedly, the headquarters have offered to refund friend B the workmanship fee that was paid but only in in-store credit. However, when friend B went back to the Cheras Selatan store, the manager didn’t refund the workmanship fee and the friend found that the prices of all the other items had been lowered as well.


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